Frequently Asked Questions

Offers will be sent to the email associated with your account. Once your account is set up you will automatically begin receiving our offers within 1-3 business days.

Yes, some products have restrictions, such as not being eligible for sale on Amazon or Walmart, while others have no restrictions at all. Any applicable restrictions will be listed in the “Restriction” column on the Excel sheet and are also included in the offer email.

Yes, we are an official distributor sourcing directly from manufacturers. While letters of authorization are not routinely provided, reach out if you need one—some situations may qualify.

In most cases, we do not provide letters of authorization, since many brands and manufacturers do not issue them. However, there are situations where we may be able to obtain these letters for our customers. This depends on the product, brand, product restrictions, and the specific circumstances.

Yes, each item must be ordered in a minimum of 20 full cases per UPC, and your total invoice must be at least $3,500. Products from separate sheets cannot be combined to fulfill this requirement.

Email your sales rep with the item number, UPC, description, and quantity. They’ll handle the rest, from availability verification to finalizing the order.

Yes, we offer flexible pricing and welcome negotiations on larger orders.

We only accept wire and ACH payments. We don’t accept credit cards.

Our normal lead time is 10-14 days. The lead time is stated in all offers we send.

No, but freight quotes will be provided based on your delivery address and added to your invoice.

We can ship to anywhere in the lower 48 states. You’ll receive a freight quote for the address you provide when ordering.

At this time, we don’t provide these services.

We provide an invoice with every purchase, and Amazon has accepted our invoices in some cases. However, this is not guaranteed.

All sales are final unless there are defects like damage, wrong description, or incorrect expiration. Notify your rep within 5 business days of receipt for assistance.

Yes, there is a $100 processing fee applied to each order.